At My Booth Rocks, we want you to shop with confidence knowing that your satisfaction is our top priority. If you're not completely satisfied with your purchase of quartz & gems, carvings, chip trees, dream catchers, pyramids, or jewelry, we're here to help.
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all non-custom items. If for any reason you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Eligibility for Refunds:
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that show signs of use or damage may not be eligible for a refund.
Initiating a Refund:
To initiate a refund, please contact our customer support team within 30 days of receiving your order. Provide your order number and a brief explanation of why you're requesting a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process:
If your refund is approved, it will be processed and a credit will be automatically applied to your original method of payment within a certain number of days. The time it takes for the credit to appear in your account may vary depending on your payment provider.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure they are received by us.
Custom Orders and Clearance Items:
Please note that custom orders, personalized items, and clearance items are final sale and not eligible for refunds unless they arrive damaged or defective.
